Terms of service

Serenity Creatif
Effective Date: May 26, 2026

Welcome to Serenity Creatif. These Terms of Service govern your access to and use of our website, products, and services. By accessing our store or placing an order, you agree to be legally bound by these terms.

1. Acceptance of Terms

By using Serenity Creatif’s website and services, you confirm that you:

  • Are at least 18 years old or have parental/legal guardian consent

  • Agree to comply with these Terms of Service

  • Understand and accept all store policies before making a purchase

If you do not agree with any part of these terms, please discontinue use of our services.

2. About Serenity Creatif

Serenity Creatif is an online store offering curated home essentials and décor products designed for aesthetic, minimalist, and modern living.

We reserve the right to modify, update, or discontinue products and services at any time without prior notice.

3. Product Information

We strive to provide accurate product descriptions, pricing, and images. However:

  • Colors and product appearance may vary slightly depending on device screens and lighting

  • Product availability is subject to change

  • Minor variations may occur due to supplier and production differences

Customers are responsible for reviewing all product information carefully before purchasing.

4. Orders & Payments

Orders are only confirmed once payment has been successfully received.

Serenity Creatif reserves the right to:

  • Refuse or cancel suspicious or fraudulent orders

  • Limit quantities purchased per customer

  • Correct pricing or listing errors at any time

Customers must provide accurate billing and shipping information during checkout.

5. No Refund, Return & Exchange Policy

All sales are final. Serenity Creatif follows a strict No Refund, No Return, and No Exchange Policy due to the nature of operating as an online store.

Once an order has been confirmed and processed:

  • Orders cannot be canceled

  • Payments are non-refundable

  • Items cannot be returned or exchanged

This policy exists because products are prepared and processed immediately after purchase, and product appearance may slightly vary depending on photography, lighting, and screen settings.

Customers are strongly encouraged to carefully review:

  • Product descriptions

  • Sizes and measurements

  • Variations and colors

  • Shipping details

  • Order information

before placing an order.

By completing a purchase, customers acknowledge and fully agree to this policy.

6. Shipping & Delivery

Shipping times are estimates and may vary depending on courier services and location.

Serenity Creatif is not responsible for:

  • Courier delays

  • Customs delays or fees

  • Incorrect addresses provided by customers

  • Lost or stolen packages after confirmed delivery

Customers are responsible for ensuring all shipping details are correct before checkout.

7. Damaged or Incorrect Items

If you receive an incorrect or severely damaged item, please contact us within 48 hours of delivery.

Customers may be asked to provide:

  • Order number

  • Photos/videos of the item and packaging

  • Detailed explanation of the issue

Any assistance or resolution will be reviewed on a case-by-case basis.

8. Intellectual Property

All website content, including logos, branding, graphics, product descriptions, images, and designs, are the property of Serenity Creatif.

Unauthorized copying, reproduction, or distribution is strictly prohibited without written permission.

9. Limitation of Liability

Serenity Creatif shall not be held liable for:

  • Indirect or incidental damages

  • Delays beyond our control

  • Losses caused by misuse of products

  • Technical website interruptions or errors

Customers use our products and services at their own discretion and responsibility.

10. Privacy & Customer Information

Customer information collected during transactions is used solely for:

  • Order fulfillment

  • Customer service

  • Communication regarding purchases

Serenity Creatif does not sell or share customer information with unauthorized third parties.

11. Modifications to Terms

Serenity Creatif reserves the right to update or modify these Terms of Service at any time without prior notice.

Continued use of our website and services after changes are posted constitutes acceptance of the updated terms.

12. Contact Information

For inquiries or support, please contact:

📩 serenityaffiliate.1@gmail.com
🌐 serenitycreatif.store

Thank you for supporting Serenity Creatif. 🕊️✨