Refund policy

4. No Refund, Return & Exchange Policy

All sales are final. Serenity Creatif implements a strict No Refund, No Return, and No Exchange Policy due to the nature of operating as an online store.

As products are prepared, packed, and processed immediately after order confirmation, we are unable to accommodate cancellations, returns, or refunds once an order has been placed. In addition, product colors and appearance may slightly vary depending on screen settings, lighting, and photography.

To maintain fairness, operational efficiency, and product quality standards, customers are encouraged to carefully review:

• Product descriptions

• Sizes and measurements

• Colors and variations

• Shipping details

• Order information

before completing their purchase.

By placing an order with Serenity Creatif, customers acknowledge and agree to this policy.