Terms and Conditions

Serenity Creatif
Effective Date: May 26, 2026

Welcome to Serenity Creatif. By accessing our website, placing an order, or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

Serenity Creatif is an online store offering home essentials and décor products curated for aesthetic and modern living.

By using our website and services, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

2. Products & Availability

We strive to ensure that all product details, descriptions, pricing, and images are accurate. However:

• Product colors may slightly vary due to screen settings and lighting.

• Product availability may change without notice.

• Serenity Creatif reserves the right to modify, discontinue, or limit products at any time.

3. Pricing & Payments

All prices displayed on our website are subject to change without prior notice.

Orders will only be processed after successful payment confirmation through our available payment methods.

Serenity Creatif reserves the right to cancel or refuse any order suspected of fraudulent or unauthorized activity.

4. No Refund, Return & Exchange Policy

All sales are final. Serenity Creatif implements a strict No Refund, No Return, and No Exchange Policy due to the nature of operating as an online store.

As products are prepared, packed, and processed immediately after order confirmation, we are unable to accommodate cancellations, returns, or refunds once an order has been placed.

Additionally:

• Product colors and appearance may slightly vary depending on screen settings, lighting, and photography.

• Customers are responsible for reviewing all product details before purchasing.

• Change of mind, incorrect orders placed by customers, or personal preference are not valid reasons for refunds or exchanges.

To maintain fairness, operational efficiency, and product quality standards, customers are encouraged to carefully review:

• Product descriptions

• Sizes and measurements

• Colors and variations

• Shipping details

• Order information

before completing their purchase.

By placing an order with Serenity Creatif, customers acknowledge and agree to this policy.

5. Shipping & Delivery

Delivery times may vary depending on the customer’s location, courier service, and unforeseen circumstances.

Serenity Creatif is not responsible for:

• Courier delays

• Incorrect shipping addresses provided by customers

• Failed deliveries due to incomplete information

• Lost or stolen packages after confirmed delivery

Customers are responsible for ensuring that all shipping information is accurate and complete.

6. Damaged or Incorrect Orders

If you receive the wrong item or a severely damaged product, you must contact us within 48 hours of receiving your order.

Customers may be required to provide:

• Order number

• Clear photos/videos of the item and packaging

• Description of the issue

Any resolution provided will be reviewed on a case-by-case basis.

7. Intellectual Property

All logos, branding, product descriptions, graphics, images, and website content are the intellectual property of Serenity Creatif and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

Serenity Creatif shall not be liable for:

• Indirect or incidental damages

• Delays caused by third-party couriers

• Losses resulting from misuse of products

• Circumstances beyond our reasonable control

Use of our products and services is at the customer’s own discretion and responsibility.

9. Privacy Policy

Customer information provided during purchases or inquiries is used solely for:

• Order processing

• Customer support

• Communication purposes

Serenity Creatif does not sell or share personal information with unauthorized third parties.

10. Changes to Terms & Conditions

Serenity Creatif reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of our services constitutes acceptance of any changes made.

11. Contact Information

For questions, concerns, or support inquiries, please contact us:

📩 serenityaffiliate.1@gmail.com
🌐 serenitycreatif.store

Thank you for choosing Serenity Creatif. 🕊️✨