Shipping Policy

Shipping Policy

Serenity Creatif
Effective Date: May 26, 2026

Thank you for shopping with Serenity Creatif. We are committed to providing a smooth and reliable shipping experience for our customers.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed during weekends or holidays will be processed on the next business day.

  • Processing times may vary during high-volume periods, sales, or holidays.

2. Shipping Time

Estimated delivery times depend on your location and courier service availability.

Estimated Delivery:

  • Local Deliveries: 3–10 business days

  • International Deliveries: 7–21 business days

Delivery times are estimates only and may be affected by:

  • Weather conditions

  • Courier delays

  • Customs processing

  • High shipping volume

  • Other unforeseen circumstances beyond our control

3. Shipping Fees

Shipping fees are automatically calculated during checkout based on:

  • Delivery location

  • Package weight and dimensions

  • Courier service rates

Customers are responsible for any applicable customs duties, taxes, or import fees for international orders.

4. Correct Shipping Information

Customers are responsible for providing complete and accurate shipping details before placing an order.

Serenity Creatif is not responsible for:

  • Delays caused by incorrect addresses

  • Failed deliveries due to incomplete information

  • Additional shipping fees caused by address corrections or reshipment requests

5. Tracking Information

Once your order has been shipped, tracking details (if available) will be sent via email or message confirmation.

Customers are responsible for monitoring their shipment directly through the courier tracking system.

6. No Refund Policy

All sales are final. Serenity Creatif follows a strict No Refund, No Return, and No Exchange Policy due to the nature of operating as an online store.

Orders are processed and prepared immediately after confirmation, making cancellations, refunds, and exchanges unavailable once an order has been placed.

By placing an order, customers acknowledge and agree to this policy.

7. Damaged or Incorrect Orders

If you receive a wrong or severely damaged item, please contact us within 48 hours after receiving your package.

Customers may be asked to provide:

  • Order number

  • Clear photos/videos of the item and packaging

  • Description of the issue

Any assistance or resolution will be reviewed on a case-by-case basis.

8. Delivered Orders

Orders marked as “Delivered” by the courier are considered successfully delivered.

Serenity Creatif is not responsible for:

  • Lost or stolen packages after confirmed delivery

  • Delivery issues caused by unattended addresses or incorrect customer information

9. Contact Information

📩 serenityaffiliate.1@gmail.com
🌐 serenitycreatif.store