Return Policy

Serenity Creatif
Effective Date: May 26, 2026

At Serenity Creatif, all sales are final. We maintain a strict No Return, No Refund, and No Exchange Policy due to the nature of operating as an online store.

Once an order has been confirmed and processed:

• Items cannot be returned or exchanged

• Payments are non-refundable

• Orders cannot be canceled

This policy is implemented because products are prepared, packed, and processed immediately after purchase. Additionally, product colors and appearance may slightly vary depending on lighting, photography, and screen settings.

Customers are strongly encouraged to carefully review:

• Product descriptions

• Sizes and measurements

• Variations and colors

• Shipping details

• Order information

before placing an order.

Damaged or Incorrect Orders

If you receive a wrong or severely damaged item, please contact us within 48 hours of receiving your package.

Customers may be required to provide:

• Order number

• Clear photos/videos of the item and packaging

• Detailed explanation of the issue

Any assistance or resolution will be reviewed on a case-by-case basis.

By placing an order with Serenity Creatif, customers acknowledge and agree to this policy.

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