FAQs (Frequently Asked Questions)

Serenity Creatif

1. What does Serenity Creatif sell?

Serenity Creatif offers curated home essentials and décor products designed for aesthetic, minimalist, and modern living.

2. How can I place an order?

Simply browse our products, add your chosen items to your cart, and proceed to checkout to complete your purchase.

3. What payment methods do you accept?

We accept available secure payment methods provided during checkout.

4. How long does shipping take?

Estimated delivery times are:

• Local: 3–10 business days

• International: 7–21 business days

Shipping times may vary depending on courier services and location.

5. Do you offer refunds or returns?

No. Serenity Creatif follows a strict No Refund, No Return, and No Exchange Policy due to the nature of operating as an online store.

Please review all product details carefully before placing your order.

6. Can I cancel my order after placing it?

Orders cannot be canceled once they have been confirmed and processed.

7. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your package with:

• Your order number

• Clear photos/videos of the item and packaging

• A detailed explanation of the issue

8. Why do product colors sometimes look different?

Actual product colors may slightly vary due to lighting, photography, and screen display settings.

9. How can I track my order?

Tracking information (if available) will be sent once your order has been shipped.

10. How can I contact Serenity Creatif?

📩 serenityaffiliate.1@gmail.com
🌐 serenitycreatif.store